Deliver faster case resolution, AI-powered support, and exceptional customer experiences with Dynamics 365 Customer Service.
Microsoft Solutions Partner | 20+ Years Experience | US-Based Consultants
Benefits | AI & Copilot | Case Studies | Pricing | FAQ
Help service teams resolve issues faster with Microsoft Copilot. Agents can generate case summaries, draft responses, access recommended knowledge articles, and gain valuable insights without switching between systems. AI-powered assistance reduces repetitive work and improves productivity across the support organization.
Deliver consistent customer experiences across email, live chat, phone, SMS, social media, and self-service channels. Dynamics 365 Customer Service creates a unified workspace where agents can manage conversations and maintain context regardless of how customers choose to engage.
Automatically prioritize, route, and escalate cases based on business rules, customer needs, and agent availability. Ensure service requests reach the right team quickly while improving response times and service quality.
Reduce support volumes by empowering customers to find answers through knowledge articles, FAQs, and self-service portals. Automate repetitive tasks such as case assignment, notifications, approvals, and escalations to improve operational efficiency.
Monitor key service metrics including resolution times, case volumes, customer satisfaction, and agent performance. Real-time dashboards and reporting help leaders identify trends, optimize processes, and improve service delivery.
Provide agents with a complete view of customer history, interactions, preferences, and service records. Centralized knowledge management ensures teams have access to accurate information that supports faster, more consistent resolutions.
Empower your team with AI-powered tools, intelligent automation, and a complete view of every customer interaction.
Schedule a ConsultationDeliver faster resolutions, increase customer satisfaction, and equip service teams with the tools they need to work smarter.
Deliver faster, more personalized support experiences with AI built directly into Dynamics 365 Customer Service. Microsoft Copilot helps service teams reduce manual work, improve response times, and provide more consistent customer experiences by surfacing relevant information and recommendations in real time.
AI-Powered Case Summaries
Suggested Responses & Email Drafting
Knowledge Recommendations
Intelligent Agent Assistance
Empower service representatives with AI-powered recommendations, contextual guidance, and relevant customer information directly within the agent workspace to improve productivity and service quality.
Microsoft Copilot works alongside your support team to enhance productivity, streamline workflows, and improve service quality without replacing the human expertise that customers value most.
“The project was highly complex, with a tight deadline and minimal groundwork. Calsoft delivered exceptional results. Their expertise in business processes and Microsoft Dynamics enabled them to quickly understand our environment and execute with speed and precision. We view Calsoft as a dependable and trusted partner.”
Microsoft offers flexible licensing options designed to support organizations of all sizes. Whether you need a foundational customer service solution or advanced AI capabilities, Dynamics 365 Customer Service can scale with your business.
Per user per month
For organizations with basic customer service requirements and simpler support processes.
Per user per month
For organizations that need advanced customer service capabilities, AI-powered tools, and more complex service workflows.
Per user per month
For organizations seeking a unified customer service and contact center solution with advanced AI capabilities.
Pricing and included capabilities are subject to Microsoft licensing updates. Contact Calsoft Systems for current licensing guidance and recommendations.
Need help choosing the right Dynamics 365 Customer Service license?
Licensing requirements vary based on your support processes, service channels, and AI requirements. Our Microsoft experts can help you identify the best fit for your organization.
Talk to a Dynamics 365 ExpertCalsoft Systems helps organizations modernize customer engagement, improve operational efficiency, and maximize the value of their Microsoft investments. As a Microsoft Solutions Partner, we bring decades of experience implementing CRM and ERP solutions across a wide range of industries.
30+
Years of Experience
Helping organizations modernize operations and customer engagement with Microsoft business applications.
1,500+
Projects Delivered
Successfully implementing Microsoft solutions across manufacturing, distribution, food & beverage, and professional services.
Microsoft
Solutions Partner
Certified expertise in Microsoft Dynamics 365 business applications.
A successful customer service transformation requires more than software deployment. Our proven implementation methodology helps organizations reduce risk, accelerate adoption, and achieve long-term success.
Evaluate business goals, customer service processes, and technical requirements.
Develop a solution architecture aligned with your operational needs and growth objectives.
Configure, integrate, migrate data, and deploy Dynamics 365 Customer Service.
Provide ongoing support, enhancements, and continuous improvement recommendations.
Microsoft Dynamics 365 Customer Service is a cloud-based customer support platform that helps organizations deliver personalized, efficient, and consistent service experiences. It combines case management, omnichannel engagement, knowledge management, AI-powered assistance, and analytics in a single solution.
Dynamics 365 Customer Service helps organizations respond faster, personalize customer interactions, and resolve issues more efficiently. By providing agents with a complete view of customer history and AI-powered recommendations, businesses can deliver better support experiences across every channel.
Dynamics 365 Customer Service supports email, live chat, voice, SMS, social media, and self-service portals. Agents can manage conversations from multiple channels within a unified workspace while maintaining full context of customer interactions.
Microsoft Copilot is an AI-powered assistant built into Dynamics 365 Customer Service. It helps agents generate case summaries, draft responses, recommend knowledge articles, analyze customer sentiment, and surface relevant information to improve productivity and response times.
Yes. Dynamics 365 Customer Service integrates with Microsoft 365 applications including Outlook, Teams, Excel, SharePoint, and Power Platform. These integrations help improve collaboration, streamline workflows, and enhance productivity across service teams.
Yes. Dynamics 365 Customer Service can integrate with Microsoft Dynamics 365 Business Central, Dynamics 365 Finance & Supply Chain Management, and many third-party ERP systems. This allows service teams to access critical customer, order, and operational data from a single platform.
Complete the form below to connect with a Dynamics 365 expert and explore how Microsoft Dynamics 365 Customer Service can support your organization’s customer engagement and service objectives.
