Key Features for Dynamics 365 for Telecom / IT and Media / Entertainment Businesses
- Warranty Management (Data Center Equipment, etc.):
Warranty can be added/updated directly from Purchase Order Page or from a custom page.
- Job Management (manage associated cost and profit of hardware/software/labor under a project):
The information for any project, including stand-alone project, maintenance or colocation can be entered in Job Card.
- Prepayment and NRC/MRC Management:
From Job Task Line, user can choose to create NRC or MRC (Recurring Master Invoice).
- Multi-tiered Network Management (parent-child relationship within Business Central):
Network related service can be managed in multi-tiered layer.
- Job Card is used to store Network related information. Network Service Items can be created directly from Job Card.
- HW Service Item Card is created, where it is possible to associate NW service Item Card.
- NW Service Item can be registered using parent-child relationship.
- Avatax (Avalara) Communication Tax Integration (3rd party add-on for Dynamics 365):
In order to calculate telecommunication tax and issue invoices from NAV/Business Central, Telecommunication calculation engine is built to integrate with Avalara’s communication tax API.