Responsibilities

• Provide product and technical support for all versions of Microsoft’s core business applications (i.e. Windows, Office), as well as virtualization environments built on Citrix, Microsoft, and VMware.
• Project implementation, and support services for Microsoft Server technologies (i.e. Windows Sever, SQL Server, SharePoint, Exchange, Active Directory, etc.).
• Network monitoring and issue resolution for WAN and LAN connectivity, routers, firewalls, and other security products.
• Perform tasks detailed in support tickets assigned, and document actions taken to resolve issues, client contact information, network diagrams, expenses, etc. in an efficient, professional and timely manner.
• Interface with clients and vendors to implement projects and resolve technical issues to client satisfaction.

Qualifications

• Excellent communication skill with customers and co-workers.
• 2 – 4 years’ of experience with network administration in a Linux or Windows environment
• Knowledge of IP networking fundamentals
• Japanese language skill preferable

This position is primarily responsible for providing support and assistance for the implementation maintenance of Enterprise Resource Planning (ERP) Systems.  

Essential Functions:

1. 1. 1. Identify ERP business systems solution requirements by interviewing clients; analyzing work processes and operations; establishing solution objectives; preparing specifications.

      2. Implement and Suport ERP ( Microsoft Dynamics GP, NAV, AX and D365) for new and existing customers, including design, product configuration, testing, data conversion, user acceptance test and go-live support.

      3. Gather information for the development of custom applications to completment or integrate with existing software.

      4. Assist in various tasks involving other departments within the company such as helpdes, sales, development, network and ERP team.

Responsibilities

a.     Sit in on demonstrations to learn the Microsoft Dynamics ERP Business/Software

b.     Learn how to successfully source quality leads

c.     Call clients by prospecting lists of target accounts to develop new sales opportunities

d.     Create a great first impression to our prospects and customers by listening to their business needs and qualifying the appropriate BDD (Business-Driven Development)

e. Respond to and quality inbound web and phone inquiries for BDD solutions

f. Understand prospect’s pain points, overcome objections, and determine how BDD can provide value to prospects businesses

g. Secure software demonstrations for our Account Executives

Qualifications

• Bachelor’s degree (e.g. business, economics, computer science or equivalent)
• Ability to effectively and politely communicate with current and potential customers
• Ability to understand and document customer’s needs and requirements
• Ability to understand and present Calsoft values, service and products to prospects
• Ability to communicate effectively with other members of the organization
• Ability to support sales activity and documentation of sales
• Maintains professional manner in attitude, conduct, timeliness and attire