Job Responsibilities and Qualifications:

Essential Functions:

• Provide product and technical support for all versions of Microsoft’s core business applications (i.e. Windows, Office), as well as virtualization environments built on Azure, Microsoft Hyper-V, and VMware.
• Project implementation, and support services for Microsoft Server technologies (i.e. Windows Sever, M365, SharePoint, Exchange, Active Directory, etc.).
• Network monitoring and issue resolution for WAN and LAN connectivity, routers, firewalls, and other security products.
• Perform tasks detailed in support tickets assigned, and document actions taken to resolve issues, client contact information, network diagrams, expenses, etc. in an efficient, professional and timely manner.
• Interface with clients and vendors to implement projects and resolve technical issues to client satisfaction.
• Onsite travel is required. Remote work is available only when the engineer does not need to be onsite.
• Participate in mandatory training.

Supporting Functions:

Team

• Collaborate with other team members to achieve team goals.
• Share and support the activities of other team members.
• Contribute to the improvement of department services, revenue/profitability, and procedures.

Company & Clients

• Understand and incorporate Calsoft values, mission, guidelines and policies (as described in Employee Handbook and other Calsoft documents) into daily work.
• Build and nurture positive working relationships with clients, co-workers and business associates.

Skills and Qualifications:

Minimum Qualification

• Good knowledge of Windows Server and Desktop Operating Systems.
• Ability to work remotely with limited supervision.
• Must be able to relay technical information to clients with varying skill levels in a manner in which they can understand.
• Must have driver’s license and a car.

Desirable Qualification

• Experience with networking hardware, such as managed switches, routers, and firewalls.
• Current technical certifications, such as MCSE, CCNA, Azure Certifications.
• Hands on technical experience and knowledge of LAN/WAN operations and protocols.
• Ability to multi-task and adapt to changes quickly.
• A keen ability to learn quickly and find resolutions to technical issues.
• Analytical thinker with strong attention to detail.
• Fluency in Japanese language reading, writing and conversation.

Job Responsibilities and Qualifications:

Essential Functions:

• Provide product and technical support for all versions of Microsoft’s core business applications (i.e. Windows, Office), as well as virtualization environments built on Citrix, Microsoft, and VMware.
• Project implementation, and support services for Microsoft Server technologies (i.e. Windows Sever, SQL Server, SharePoint, Exchange, Active Directory, etc.).
• Network monitoring and issue resolution for WAN and LAN connectivity, routers, firewalls, and other security products.
• Perform tasks detailed in support tickets assigned, and document actions taken to resolve issues, client contact information, network diagrams, expenses, etc. in an efficient, professional and timely manner.
• Interface with clients and vendors to implement projects and resolve technical issues to client satisfaction.

Supporting Functions:

Team

• Collaborate with other team members to achieve team goals.
• Share and support the activities of other team members.
• Contribute to the improvement of department services, revenue/profitability, and procedures.

Company & Clients

• Understand and incorporate Calsoft values, mission, guidelines and policies (as described in Employee Handbook and other Calsoft documents) into daily work.
• Build and nurture positive working relationships with clients, co-workers and business associates.

Skills and Qualifications:

Minimum Qualification

• Good knowledge of Windows Server and Desktop Operating Systems.
• Ability to work remotely with limited supervision.
• Must be able to relay technical information to clients with varying skill levels in a manner in which they can understand.

Desirable Qualification

• Fluency in Japanese language reading, writing and conversation
• Experience with networking hardware, such as managed switches, routers, and firewalls.
• Current technical certifications, such as MCSE, CCNA, or CCA.
• Hands on technical experience and knowledge of LAN/WAN operations and protocols.
• Ability to multi-task and adapt to changes quickly.
• A keen ability to learn quickly and find resolutions to technical issues.
• Analytical thinker with strong attention to detail.

Others:

• Frequent travel to client site within the Midwest required with occasional overnight or extended stays depending on project requirements.
• Maintain valid Driver’s License and personal use vehicle in reliable working order.
• Work schedule availability must be flexible to support 24×7, including nights, weekends, and holidays.
• Physical demands of this position require the ability to lift 60 lbs (i.e. a large server), as well as heavier items with additional help.
• Statements in this Job Description are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
• All personnel are encouraged to make suggestions to their managers for improvements in their Job Description in order to better serve our clients.

Job Description Summary

The Business Development (BD) Rep/Account Manager (the “Rep”) is primarily responsible for building and maintaining relationships with customers and partners, promoting Calsoft products and services, and achieving the individual BD goal through BD activities, mainly in the Texas and South-West region of the US. This position is required to complete the BD process including the customer contract and tasks necessary to gain customer liability working at Calsoft Dallas office and remotely in the Greater Dallas area.

Job Responsibilities and Duties

1. Develop annual individual BD plan/goal and get approval by Director of BD.
2. Develop and obtain new business opportunities with Japanese and American key customers in the region to the BD goal achievement.
3. Establish, build and maintain customer relationships to help our projects successfully to be conducted.
4. Upsell and cross-sell Calsoft solutions to existing customers to expand our business with them.
5. Manage pre-sales process including pricing, proposals, and coordination with others to achieve customer satisfaction and to maintain Calsoft standard gross profit.
6. Specific tasks include lead generation, qualifying opportunities, scheduling appointments, creating and provision of presentations, understanding business needs, developing solutions and proposals, forecasting and overcoming objections to close the deals.
7. Learn and enhance demonstration skills and values of Dynamics ERP and IT infrastructure. Provide Calsoft’s potential clients with demonstration of Dynamics 365 BC mainly (but also Dynamics GP and 365 FO if necessary in future).
8. Provide regular reporting and updates of individual BD activities to Director of BD and update the data in the Calsoft CRM system accordingly.
9. Develop marketing plans in the region together with Director of BD and take actions for marketing (e.g. seminar, event, promotion email, website enhancement, blogs etc.)
10. Develop innovative value propositions to maximize company and division revenue.
11. Participate in mandatory training.

Supporting Functions

Team

1. Collaborate with other team members to help achieve team goals including customer contracts and service delivery.
2. Contribute to improvement of services, revenue/profitability, methodologies and procedures
3. Collaborate with the other members in order to complete projects successfully and to collect payments from customers.

Implements and maintains Enterprise Recourse Planning (ERP) systems. Customizes and configures workflow to allow the integration of systems. Tests ERP Functions to ensure the system is meeting the customer’s business and functional requirements. We are seeking interns and experienced ERP Consultants in our Torrance, CA office and experienced ERP Consultants in our Schaumburg, IL office.  

Essential Functions

1. Identify ERP business systems solution requirements by interviewing clients; analyzing work processes and operations; establishing solution objectives; preparing specifications.
2. Implement and Support ERP ( Microsoft Dynamics GP, NAV, AX and D365) for new and existing customers, including design, product configuration, testing, data conversion, user acceptance test and go-live support.
3. Gather information for the development of custom applications to compliment or integrate with existing software.
4. Assist in various tasks involving other departments within the company such as helpdesk, sales, development, network and ERP team.

Minimum Qualification

1. Bachelor’s degree in Computer Science, IT, Business, Finance, Accounting or related field
2. 2+ years of experience in the field or any related ERP software.
3. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
4. Maintain professional image in attitude, conduct and attire
5. Outstanding customer service skills
6. Maintain professional image in attitude, conduct and attire
7. Demonstrate aptitude for learning new technologies
8. Ability to effectively communicate technical concept to a non-technical audience
9. Ability to interface well with other members of the organization
10. Strong communication skills, both oral and written

Desirable Qualification

a. Knowledge of manufacturing, distribution, or service industry processes

b. Ability to develop, propose and implement innovative solutions as appropriate

c. Contribute to and influence decisions regarding division procedures

d. Ability to assist management in organizational planning

e. Bilingual Japanese skill

This position is primarily responsible for providing support and assistance for the implementation maintenance of Enterprise Resource Planning (ERP) Systems.  

Essential Functions:

1. 1. 1. Identify ERP business systems solution requirements by interviewing clients; analyzing work processes and operations; establishing solution objectives; preparing specifications.

      2. Implement and Suport ERP ( Microsoft Dynamics GP, NAV, AX and D365) for new and existing customers, including design, product configuration, testing, data conversion, user acceptance test and go-live support.

      3. Gather information for the development of custom applications to completment or integrate with existing software.

      4. Assist in various tasks involving other departments within the company such as helpdes, sales, development, network and ERP team.

Responsibilities

1. Identify Cargowise’s, the most famous global forwarding system, solutions requirements by interviewing clients, for analyzing work processes and operations; establishing solution objectives; preparing specifications.
2. Implement and support Cargowise systems for new and existing customers, including design, product configuration, testing, data conversion, user acceptance test, and go-live support.
3. Gather information for the development of custom applications to complement or integrate with existing software
4. Communicate with customers and vendors in English and/or Japanese verbally and in writing
5. Assist in various tasks involving other departments within the company, such as helpdesk, sales, development, network, and DEV team.

Qualifications

• Bachelor’s degree in Computer Science, IT, Business, Finance, Accounting or related field
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Demonstrate aptitude for learning new technologies
• Ability to effectively communicate technical concept to a non-technical audience
• Ability to interface well with other members of the organization
• Maintain professional image in attitude, conduct and attire
• 2 years+ experience in forwarding industry
• Bilingual in English, oral and written