Travel & Tour

Case Study

Case Information

Location: Japan & United States

Number of Users: 110

Type of Company: Travel And Tourism

Former Solution: N/A


Microsoft Dynamics GP


One of the most recognized travel brands and one of Japan’s largest tour companies with approximately $4.7 billion sales in 2011. 270 branches within Japan and more than 380 branches in over 80 countries – employing almost 10,000 people worldwide. The U.S. subsidiary has 13 branches in 10 cities.


  • Five group companies are now using the same system and are interfacing with their own accounting system as well as the operational system in Japan headquarters. System will be rolled out to 10 more group companies and other affiliates in different regions in next two years.
  • Improved visibility and management of data

Modules Implemented

  • Dynamics GP (Simultaneous deployment across multiple locations in North America)
  • Financial Module
  • Distribution Module
  • Inventory Module

Business Challenges

The need to streamline operations, including tour reservations, dispatching and invoicing. Inefficiencies and poor management due to a lack of integration among various internal systems and with the Japanese headquarters’ systems. The need to unite multiple systems into one operational system to better support the entire organization. Each office within the group company had unique requirements and varying preferences. Each office had different levels of experience using an IT system, making it challenging to fully utilize a system consistently across all offices.

Client Testimonial

(Currently being updated)

Why They Chose Calsoft

With offices throughout North America and Asia, our mission is to maximize our clients’ business performance by understanding their needs and applying our in-depth expertise in Microsoft Business Software.


Calsoft’s Long History of Creating Technology Solutions — Specifically for the Travel/Tour Industry


The passion and sincerity displayed to earn client’s business


Strong Technical Skill for Customization and Interfacing