Company Information
Business Type: B2B Software Vendor
Industry: Information Technology and Services
Location: Düsseldorf, Germany
Number of Users: 7
Company Description
MESCIUS EUROPE GmbH is the European subsidiary of a global software leader headquartered in Japan, known for developer tools like ComponentOne, Spread, and ActiveReports. With over 35 years in the industry, the parent company supports 250,000+ businesses across IT, insurance, and banking.
Established in January 2025, MESCIUS EUROPE was created to deliver localized support, align with European business hours, and ensure compliance with regional regulations like GDPR. Serving the EEA, UK, and Switzerland, the team brings global product expertise with a local-first approach—offering powerful tools tailored to the needs of European developers.
In February 2025, MESCIUS partnered with Calsoft to implement a CRM solution and streamline operations ahead of its April launch.
CHALLENGE
As a newly established European subsidiary, MESCIUS EUROPE GmbH faced the critical challenge of rapidly implementing and optimizing their CRM system within an extremely compressed one-month timeline. The company needed to:
- Analyze and adapt U.S. team operational processes to European market requirements
- Develop comprehensive operational manuals from scratch
- Train all seven employees on new workflows and CRM functionality
- Ensure seamless integration with existing global systems and European laws and regulations
- Maintain business continuity during the transition
The intense timeline required rapid understanding of complex, unfamiliar workflows while coordinating across multiple time zones with teams in Japan and the United States. This made the project exceptionally demanding, with no room for delays or missteps.
Client Testimonial
“The project was highly challenging, with a tight deadline and virtually no groundwork. However, the Calsoft team rose to the occasion and delivered outstanding results. They are experts in business processes and seasoned professionals in Microsoft Dynamics. Thanks to their deep understanding and agility, they quickly grasped our business context and drove the project forward with remarkable speed and precision. We consider Calsoft to be a highly dependable and trusted partner.”
Shugo Takei, Managing Director
Solution
Microsoft Dynamics 365 CRM
Calsoft deployed a specialized team of business process experts and Dynamics 365 CRM consultants who implemented a comprehensive solution approach:
- Rapid Process Analysis: Conducted intensive workshops to map existing U.S. workflows and identify European-specific adaptations
- Agile Implementation: Used sprint-based methodology to deliver incremental improvements weekly
- Custom Configuration: Tailored Dynamics 365 CRM to support MESCIUS’s unique developer tool sales processes and customer support workflows
- Knowledge Transfer: Created role-specific training materials and conducted hands-on sessions for all team members
- 24/7 Support Model: Established round-the-clock support during the critical launch period
The project manager’s exceptional communication skills facilitated weekly stand-ups, rapid decision-making, and proactive issue resolution, ensuring all stakeholders remained aligned throughout the compressed timeline.
Learn more about our Microsoft Dynamics 365 CRM services
Results Achieved
The Dynamics 365 CRM implementation delivered clear, measurable business results:
- 100% User Adoption: All seven employees were fully operational on Day 1 of business operations in April 2025
- Zero Business Disruption: Seamless transition with no interruption to customer service or sales activities. Even for existing gaps, they have found some temporary workarounds.
- Accelerated Time-to-Market: European operations launched on schedule, enabling immediate revenue generation
- Improved Visibility: Custom dashboards provided instant insights into European market performance
Why They Chose Calsoft
MESCIUS EUROPE selected Calsoft based on several key differentiators:
- Deep Microsoft Dynamics 365 Expertise: Certified specialists with 10+ years of CRM implementation experience
- Global Project Experience: Proven track record of supporting international subsidiaries and cross-border implementations
- Agile Delivery Capability: Demonstrated ability to deliver complex projects within aggressive timelines
- Industry Knowledge: Strong understanding of B2B software sales cycles and developer tool markets
- European Presence: Local consultants who understand GDPR, European business culture, and regional requirements
- Post-Implementation Support: Comprehensive support packages ensuring long-term success
WANT TO ACHIEVE SIMILAR RESULTS?
Let’s start by understanding your goals and challenges. Our free consultation will help us determine if we’re the right fit to support your journey. Schedule your consultation now.
