There are ERP solutions for small, medium and larger organizations in most industries. Modern organizations need structures in place to manage their operations and work efficiently and safely with accurate data.
At Calsoft, we specialize in helping companies across various industries implement tailored ERP solutions powered by Microsoft Dynamics 365. In this article, we’ll discuss what ERP is, its key benefits, and three industry-specific case studies that highlight how organizations are using ERP to thrive.
What is ERP?
Enterprise Resource Planning (ERP) software systems are used by companies to oversee, customize, and automate daily activities to increase productivity. As of 2025, modern ERPs like Microsoft Dynamics 365 continue to evolve, integrating AI, real-time analytics, and cloud scalability to meet dynamic business needs.
Common ERP Features:
- Financial Management
- Human Resources
- Project Management
- Sales & Order Processing
- Inventory & Warehouse Management
- Supply Chain Optimization
- Risk & Compliance Management
- Business Intelligence (BI) Integration
ERP software combines key metrics and detailed data from different departments and makes your data a central platform, which reduces manual entry, makes business data visible to everyone at the company, and integrates partner data for fluid operations and transparency.
Read more: Dynamics 365 Benefits: 5 Advantages of Having ERP from Microsoft
Which industries use ERP systems?
Organizations from a variety of industries use ERP software. ERP systems can be incorporated into almost any industry, but industries with complex workflows, regulatory needs, or high transaction volumes tend to experience greater benefits from ERP implementation.
Examples of industries that use ERPs:
- Manufacturing
- Wholesale Distribution
- Professional Services
- Construction
- Industrial Services
- Healthcare
- Automotive
- Logistics & Transportation
- Metal/Steel
- Food & Beverage
- Telecom & Media
Read more: Industries that benefit from ERP
ERP Case Studies: 3 Examples of Large Companies Using ERP from Microsoft Dynamics
Let’s look at three companies that Calsoft has helped successfully transition to Microsoft Dynamics 365 ERP solutions:
1. Sanrio – Entertainment Industry
Sanrio is the Japanese brand behind Hello Kitty and other iconic characters. They design and produce a wide range of products such as stationery, gifts, and accessories. Sanrio’s designs are known for their playful, cute aesthetic which appeals to fans of all ages around the world.
Challenge: Sanrio reached a point where their legacy ERP system could no longer support the needs of their business. As their operations grew more complex, the limitations of their legacy system became harder to ignore. They realized that they needed ERP software with a solid accounting function, seamless integration with their other systems and also provided the scalability to adapt to their growing business.
Solution: Calsoft implemented Dynamics 365 Finance and Operations, to give them a modern cloud ERP. With everything in one place, their teams could work faster, make decisions based on real-time data, and stop relying on manual processes that were slowing things down. The new system also made it easier to integrate with other tools they were already using. Most importantly, it gave them a strong foundation to scale and adapt as the company grows.
So, how well did D365 Finance and operations work for Sanrio?
- 30% increase in operational efficiency
- 100% cloud-based environment
- 100% data accuracy
2. AGCI – Chemical Manufacturing Industry
AGCI is a manufacturer of chemical products which are used in electronics, automotive, and housing industries. Established in 2018, AGCI experienced rapid growth, which quickly outpaced their manual operational processes.
Challenge: AGCI initially managed its operations using Excel spreadsheets and manual processes. Due to the increase of sales, AGCI needed a system to avoid human errors and to be able to automate workflows for increased productivity.
AGCI identified three primary objectives for improvement:
- Operation Efficiently (from Manual to Automate)
- Risk Management (Minimize human error and delays)
- Preparation for Future (Early investment for future growth)
Solution: AGCI partnered with Calsoft Systems to implement Microsoft Dynamics 365 Business Central. This implementation transitioned AGCI from manual processes to an automated system, reduced errors and established a scalable infrastructure to support growth.
How well did D365 Business Central work for AGCI?
- Transitioned from manual to automated operations and improved efficiency.
- Minimized human errors which improved risk management.
- Established a scalable system to support future growth.
They successfully achieved all three goals after implementation of D365 BC and are happy how user friendly and customizable the system is.
3. Wakou USA – Food and Beverage Industry
Wakou USA is a food manufacturer known for producing soup bases, seasoning oils, and a variety of sauces. Wakou experienced rapid expansion as demand for Japanese cuisine grew in the U.S. market.
Challenge: Wakou previously used Quickbooks and realized that with the expansion of production, they needed to upgrade to a more robust system that could handle production controls, planning and manage business data.
Their top priorities were to improve visibility into inventory, gain better control over production and warehouse operations, and ensure compliance with food safety standards. These were critical steps to keep up with growing demand and maintain the quality and trust their brand is known for.
Solution: Wakou partnered with Calsoft to implement Microsoft Dynamics NAV (which has since evolved into Dynamics 365 Business Central) to bring all their processes into one unified platform. This shift made it easier for departments to stay connected and work together more efficiently across the entire organization. With improved data visibility and streamlined workflows, Wakou could manage inventory more accurately, ensure traceability for food safety, and better support R&D efforts, such as recipe management.
What results did Wakou achieve with Dynamics NAV?
- Better control of inventory movement in shop floor and warehouse
- Streamlined Supply chain management
- Better management of food safety and regulations
- Reduced human error in warehouse operation
- Developed a good R&D recipe management system
The ERP system has helped Wakou stay agile as the business grows, giving them the tools and visibility they need to operate more efficiently and confidently in a regulated industry.
Read Wakou USA’s full case study
Why Choosing a Certified ERP Partner Matters
Working with an ERP consultant who understands your specific industry ensures faster implementation, fewer disruptions, and better ROI. Calsoft brings 20+ years of experience in ERP consulting and is a certified Microsoft Solutions Partner. At Calsoft, we don’t believe in one-size-fits-all solutions. We can tailor a Microsoft Dynamics 365 ERP solution that fits your unique business goals, from food manufacturing and chemicals to entertainment and beyond.
Explore Our ERP Consulting Services
Do you want to repeat the above Microsoft Dynamics 365 success stories?
If you’re looking to replicate the success of Sanrio, AGCI, or Wakou, let’s talk. Whether you’re starting from scratch or upgrading your legacy systems, Calsoft are experts in helping businesses use Dynamics 365 ERP to the best of its capability.
